How Chatbots Help Businesses

 Chatbot

Lgorithm brings to its customers' comprehensive call center solutions in the Philippines equipped with chatbots. Chatbots have been a significant revolution in the call center industry. With customers migrating to omnichannel contact center solutions, managing customer data has become difficult. Customer service has upgraded, and prominently involves the use of social media.

 

Lgorithm offers its customers an integrated chat and voice bot service to manage customer interactions on WhatsApp, Facebook, Instagram, Viber, and more. Lgorithm's AI-driven chatbot technology is designed with the efficient use of machine learning techniques.

Lgorithm’s voice and chatbots are built using the NLP (Natural Learning Process). They are equipped with Persona Mapping technology and offer multi-faceted artificial interaction agents. These chatbots offer multiple benefits to call center businesses in the Philippines.

 

Features of Lgorithm’s Chatbot solutions:

 

• Affordable technology and cost-efficient solutions.
• Intelligent language detection feature.
• Multi-lingual support.

 

Ø  Improve website conversion statistics: 

 

Marketing and sales agents are always under pressure. They have to present the results in terms of sales. These results are delivered with efficient customer interaction. Pleasant customer experience is essential for improving website conversions.

Consumers today expect solutions to their queries immediately. They make use of different platforms to interact with customers. Immediate answers to customer queries help to drive website traffic. An efficient chatbot helps substantially helps to improve the conversion rate for the website.

 

Ø  Manage large customer data:

 

The non-availability of agents and increased hold times deeply affect customer service. Lgorithm’s chatbots offer solutions to these problems. The chatbots are equipped with features to manage large data volumes and different social media handles. They also direct customer queries effectively. Chatbots can automate almost 95% to 98% customer interactions via live chat. These chatbots can also prove useful with a limited number of agents. 

 

Ø  Quality lead generation:

 

Every customer service company aims to generate maximum leads. With the conventional calling methods, sometimes, these calls are dropped. These dropped calls can be a potential lead. However, with increased call volumes, most agents fail to receive calls and reply to queries. Chatbots can help to identify potential leads. They can also improve sales conversion. 

 

For the effective conversion of leads, agents have to prepare a good sales pitch. At such time getting the customer information beforehand can prove beneficial. Chatbots help to qualify and forward customer data to improve sales.

 

Ø  Versatile industry support:

 

Chatbots support multiple industries involving service industries as well as OEMs. The chatbots can benefit finance, e-commerce, food delivery, logistics, BPO’s, customer care companies, BFSI, lending, and collection. Lgorithm offers industry extensive chatbot customer service across Atlanta.

 

Lgorithm assures a unique chatbot customer service across Atlanta through their cutting edge chatbot technology. Lgorithm’svoice and chatbots guarantee improved business statistics and customer experience. To enhance your call center business contact Lgorithm today!